Partner Services
Supporting You From Take-Off to Landing
At Samuel Automation, we help customers get more from their automation investments from the moment a project begins through the entire lifecycle of their equipment. Our Partner Services framework delivers proactive, dependable support to ensure systems perform at their best today, tomorrow, and for years to come.
Key Benefits
Automation success doesn’t stop at installation. Our services are structured to support you every step of the way — from initial implementation through long-term maintenance and modernization.
Our Service Stages
Getting Started (Take-Off)
Smooth transition into production with on-site expertise, training, and critical spares.
Continued Support & Maintenance (Auto-Pilot)
Preventative maintenance, spare parts replenishment, remote support, and emergency response.
Landing Services
Extend your equipment’s useful life with modernization and maintenance programs.
Samuel Automation Partner Services
From takeoff to landing, our Partner Services team is by your side – anticipating needs, solving problems and delivering peace of mind from ideation to retirement.
What Sets Us Apart
Proven OT expertise, backed by IT capability.
Dedicated customer support team.
Secure remote connectivity and data visibility.
Tailored training and knowledge transfer.
Priority response when downtime strikes.
Everything You Need to Know About Working with Us – FAQs
How does Samuel Automation make it easier to transition into full production?
We’ve structured our Partner Services to reduce complexity during start-up and help you achieve full production faster.
Our Take-Off Services include:
- Early collaboration during the RFQ stage to identify needs and avoid rework later.
- On-site support after SAT, where Samuel experts stay with your team to help you “ramp up” confidently.
- Tailored training programs led by the same specialists who built your machine.
- Critical spare parts pre-identified and available on site.
- Emergency support resources ready to respond when needed.
Together, these steps ensure smoother implementation, knowledge transfer, and reduced downtime as your team learns the new system.
How does Samuel Automation help me reduce operational risk?
We help minimize risk through proactive support and planning:
- Critical spares on hand, vetted by our engineering team for your specific build.
- Scheduled preventive maintenance as part of our Auto-Pilot Services.
- Remote support availability, giving you fast access to our experts when issues arise.
Our approach ensures that you’re always equipped and supported for reliable uptime.
How do your services improve efficiency on the production floor?
- We automate not only your process but your maintenance, with checks built into our systems to track machine health.
- Customized training gives your team the skills to identify and resolve issues early.
- Preventive maintenance visits detect bottlenecks or wear before they cause downtime.
This combination helps keep your operations running at peak performance.
How do Samuel Automation’s services help control costs?
Our service model provides transparency, flexibility, and predictability in cost management.
- Fixed-cost spare parts packages help you plan for replacements in advance.
- Scheduled maintenance at set intervals keeps costs consistent and prevents expensive breakdowns.
- Emergency service visits ensure you’re covered when urgent issues occur — no surprise quotes or delays.
These offerings allow you to budget confidently while maintaining the reliability of your automation assets.
Connected Customer Experience
Gain access to our secure Customer Portal, where you can manage service tickets, request parts, and connect with Samuel experts directly.
Access your account at: Service.SamuelAutomation.com
Live Support: 1-833-860-1660
Email: Service@SamuelAutomation.com