Samuel Automation Customer Portal
Your Gateway to Smarter Support & Complete Asset Visibility
The Samuel Automation Customer Portal is your centralized home for managing equipment information, accessing documentation, reviewing service history, and communicating with our support team.
Built specifically for complex automation environments, the portal helps you work more efficiently, reduce downtime, and stay connected to the experts who know your systems best.
A Connected Experience Built for Automation Operations
The Customer Portal brings together everything your team needs to keep equipment running at peak performance. Instead of sorting through emails, shared drives, or disconnected tools, your maintenance and engineering teams gain a single source of truth for machine information, service activity, and support engagement.
It’s designed to support the full lifecycle of your automation assets — from installation and ramp-up to long-term maintenance and continuous improvement.
What the Portal Enables
On-Demand Knowledge & Documentation
The portal includes a growing library of curated support articles, how-to guides, and reference documentation. Your team can quickly find answers, learn procedures, and access resolved-case knowledge that captures what worked — and why.
Over time, your organization builds a personalized knowledge base that strengthens internal expertise.
Streamlined Support Ticket Management
Instead of emailing back and forth, teams can submit service requests directly through the portal and track every step of the resolution. Each ticket includes a timeline of updates, space for attachments such as photos or videos, and full communication history.
You gain visibility into all open and closed cases, enabling faster troubleshooting and better coordination across shifts and facilities. Facilities can also log internal issues for their own records without engaging Samuel Automation if they choose.
Streamlined Support Ticket Management
Every Samuel Automation machine registered to your organization appears in the portal with its complete profile. You can explore equipment by location, station, or serial number and see key information such as warranty status, service history, station-level structure, and associated documentation.
This provides a single, organized view of your equipment so your team always knows what’s installed, where it’s located, and how it has been performing.
Service Contracts, Quotes & Orders — All in One Place
The portal helps you keep track of the commercial side of your automation program as well. You can review active service contracts, understand remaining entitlements, and follow the status of quotes and orders submitted to Samuel Automation.
This transparency makes it easier to plan ahead and understand the full picture of your service relationship.
A Valuable Asset For
All Customers
The Customer Portal strengthens your partnership with Samuel Automation by giving you consistent access to knowledge, documentation, and support. It improves communication, speeds up troubleshooting, and helps your facility maintain continuity across teams, shifts, and locations.
By keeping everything in one place — asset details, service history, knowledge articles, and support tickets — the portal becomes a core tool in maintaining your automation systems confidently and effectively.
Ready to start your next automation journey?
Connect with our specialists to explore how we can optimize your assembly
or testing process. Let’s build a smarter, faster future together.